1-2 days after the order is placed. Same day photos in some cases!

Photos are delivered the morning following the photoshoot.

Same day delivery photos are delivered by 5PM the day of the photoshoot. *All additional services are delivered the day following the photoshoot.

Floor plans are delivered by 1PM the day following the photoshoot.

Virtual tours are delivered by 1PM the day following the photoshoot.

Video tours and Reels are delivered the morning following the photoshoot.

• Premium HDR Highlights – 11-20
• Premium HDR Essentials – 21-40
• Premium HDR Comprehensive – 41-75
• Drone Photos – 8-12

We have stock photos of many buildings (including common areas) and downtown locations throughout West Michigan. Our stock photos are available for you to use free of charge  and can be found in your account under ‘Resources’. If we don’t have stock photos of your desired location, or they are not what you are looking for, please add a note to your order to include new stock as part of the photo package you ordered. Any potential stock photos we take are added to our stock photo collection. We do not make any other photos available without your express written consent. If you do not wish to have the stock photos taken for you added to our stock photo collection, please let us know.

There is a $50 premium charge for this.

An Interactive Zillow Tour includes a floor plan that shows the layout of the house. Listings with an Interactive Zillow Tour receive a boost on Zillow. The interactive tour is viewable on the Zillow listing page for as long as the listing is active. The Zillow Floor Plan only showcases the main residence of the listing. Zillow processes the floor plan within 24–48 hours. You will be able to see the floor plan on your active Zillow listing when the processing is complete. Once processed we will also upload the Zillow floor plan files to your Dropbox folder. Zillow Floor Plans processed over the weekend will show up immediately on the active Zillow listing and the files will be added to your Dropbox folder the following Monday morning.

If you are looking for a floor plan with finished and unfinished square footage totals noted and details like counters, bathroom fixtures placement, etc. you will want to order a floor plan instead of an Interactive Zillow Tour. The floor plan included with an Interactive Zillow Tour does not include these features.

If you need the floor plan delivered the morning following the photo shoot, you willwant to order a floor plan instead of an Interactive Zillow Tour.

A Zillow Tour is uploaded directly to Zillow upon completion. A Zillow Tour is available while the listing is active on Zillow and is only viewable on Zillow.

A Matterport Tour is a lifelike in-depth walkthrough that can be uploaded to multiple platforms. Matterport Tours are hosted for 6 months with the option for additional hosting. The Matterport Tour is available the morning following the Photoshoot.

A harr Creative virtual tour is a true to life tour that is easy to navigate and
is hosted indefinitely. The harr Creative virtual tour is available by 1PM the day following the photoshoot.

The seller/agent can be present for the photo appointment, however it is not  necessary or required. All of our photographers have access to electronic key boxes.

You will be sent a link to pay once the photos are ready. You can pay with a credit card.

After the payment is made you will receive an email with the link to download the photos from Dropbox.

Your satisfaction is incredibly important to us. If you are not fully satisfied, please let us know and we will redo the work. If you are still not fully satisfied after the reshoot has taken place, we will issue a full refund. Written notice must be provided within 30 days of the photoshoot to receive a reshoot or a refund.

When placing the order, please add a note to the order with the specific time request. We will schedule your appointment as close to the requested time as possible.

There is a charge of $0.70 a mile for listings more than 25 miles outside of Grand Rapids.

Click here for a mileage calculator.

Sustainable scheduling means that we work hard to create efficient routes to reduce our carbon footprint. You will receive your specific appointment time after our staff has organized the morning and afternoon requests to create the most environmentally friendly route

When an appointment is cancelled before 5PM the day prior to the scheduled photoshoot, no fee will be applied. If any appointment is canceled by you after 5PM the day before the scheduled photoshoot, then we reserve the right to charge a $49 cancelation fee and (if applicable) a mileage fee. If our photographer is uncomfortable entering a house for any reason (for example, if a dog, other animal or potentially unsafe condition is present) then we reserve the right to charge a $49 cancellation fee and (if applicable) a mileage fee unless the owner is present and is able to immediately correct any potentially unsafe condition.

It is up to our clients to keep an eye on the weather and let us know by 5PM the evening prior if you would like to reschedule due to poor weather. If you cancel after 5PM the cancellation fee will be charged. If you would like us to complete interior photos and come back for exterior photos, we will adjust the order if applicable (EX: downgrade from Essentials to Highlights if interior will only have 20 photos). You will need to order an Exterior Photos photoshoot for another day. 

If we are unable to complete the photoshoot because we cannot fly the drone or complete exterior video footage due to weather conditions, there is no charge for us to return. 

If you are unhappy with the photos due to the weather, you will need to place an order for an Exterior Photos photoshoot. 

A GIS survey provides the geographical features we need to reference to accurately add plot lines to your photo. Because a standard lot survey does not provide these we are unable to use them to add plot lines. The GIS survey also helps our photographers make sure that they capture the correct property and all of it!

Below is a list of where you can obtain a GIS Survey.

• Kent County https://gis.kentcountymi.gov/public/publicviewerjs/
• Ionia County https://ioniacounty.maps.arcgis.com/apps/webappviewer/index.html?id=5580408d1a1145cebb561641a5c9895c
• Allegan County https://gis.allegancounty.org/portal_webadaptor/apps/webappviewer/index.html?id=2ec1c68c8edc4ef 595f41cc10596f3eb
• Ottawa County https://gis.miottawa.org/ottawa/geocortex/propertymapping/
• Montcalm County https://montcalmcounty.maps.arcgis.com/apps/webappviewer/index.html?id=12df7ce451344f448e73a904832a4b90
• Muskegon County
  https://maps.muskegoncountygis.com/portal/apps/webappviewer/index.html?id=4741564b03aa46de80769afacae95f2c

• How to download photos from Dropbox on a Mac
• How to download photos from Dropbox on a PC
• How to upload a video to the MLS
• How to upload a video to Zillow
• How to prepare to be on camera.
• How to upload a Matterport Tour to the MLS
• How to upload a Matterport Tour to Zillow
• How to upload a Reel to Facebook
• How to upload a Reel to Instagram

Terms & Conditions

With the purchase of harr Creative services, you are entitled to use the material provided by harr Creative for your marketing purposes. The material created by harr Creative may not be resold or distributed without the express written consent of harr Creative. harr Creative reserves the right to use any of the material we create for any purpose, including for our marketing material. We also reserve the right to resell or redistribute any of the material we create.

Cancellation Policy

When an appointment is cancelled before 5PM the day prior to the scheduled photoshoot, no fee will be applied. If any appointment is canceled by you after 5PM the day before the scheduled photoshoot, then we reserve the right to charge a $49 cancelation fee and (if applicable) a mileage fee. If our photographer is uncomfortable entering a house for any reason (for example, if a dog, other animal or potentially unsafe condition is present) then we reserve the right to charge a $49 cancellation fee and (if applicable) a mileage fee unless the owner is present and is able to immediately correct any potentially unsafe condition.

It is up to our clients to keep an eye on the weather and let us know by 5PM the evening prior if you would like to reschedule due to poor weather. If you cancel after 5PM the cancellation fee will be charged. If you would like us to complete interior photos and come back for exterior photos, we will adjust the order if applicable (EX: downgrade from Essentials to Highlights if interior will only have 20 photos). You will need to order an Exterior Photos photoshoot for another day.

If we are unable to complete the photoshoot because we cannot fly the drone or complete exterior video footage due to weather conditions, there is no charge for us to return.

If you are unhappy with the photos due to the weather, you will need to place an order for an Exterior Photos photoshoot.

Refund Policy

Your satisfaction is incredibly important to us. If you are not fully satisfied, please let us know and we will redo the work. If you are still not fully satisfied after the reshoot has taken place, we will issue a full refund. Written notice must be provided within 30 days of the photoshoot to receive a reshoot or a refund.

Privacy Policy

This Privacy Policy (“Policy”) applies to harrcreative.com, and harr Creative (“Company”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include harrcreative.com. The Company’s website is a e-commerce site. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

• First and last name
• Mailing address
• Email address
• Phone number

If you purchase the Company’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. This information is stored on the credit card company’s server. It is not stored on the Company’s website.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non- personal information in the future.

Use of your Personal Information
The Company collects and uses your personal information in the following ways:

• to operate and deliver the services you have requested
• to provide you with information, products, or services that you request from us
• to provide you with notices about your account
• to carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
• to notify you about changes to our harrcreative.com or any products or services we offer or provide through it
• in any other way we may describe when you provide the information
• for any other purpose with your consent.

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer lists to third parties. The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information. The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Automatically Collected Information
The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company’s website.

Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen
The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the Unsubscribe button.

Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our harr Creative, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:

harr Creative
PO Box 150991
Grand Rapids, Michigan 49515

Email Address:
grmanager@harrcreative.com

Phone Number:
6162006061

Effective as of April 12, 2024