1-2 days after the order is placed. Same day photos in some cases!

Products are delivered the the morning after the appointment.

The floor plan included in The Works package may take an additional day to deliver.

Virtual Staging photos may take an additional day as well.

• Premium HDR Highlights – 11-20
• Premium HDR Essentials – 21-40
• Premium HDR Comprehensive – 41-75
• Drone Photos – 8-12

The seller/agent can be present for the photo appointment, however it is not  necessary or required. All of our photographers have access to electronic key boxes.

You will be sent a link to pay once the photos are ready. You can pay with a credit card.

After the payment is made you will receive an email with the link to download the photos from Dropbox.

Your satisfaction is incredibly important to us. If you are not fully satisfied, please let us know and we will redo the work. If you are still not fully satisfied after the reshoot has taken place, we will issue a full refund. Written notice must be provided within 30 days of the photoshoot to receive a reshoot or a refund.

When placing the order, please add a note to the order with the specific time request. We will schedule your appointment as close to the requested time as possible.

There is a charge of $0.70 a mile for listings more than 25 miles outside of Grand Rapids.

Sustainable scheduling means that we work hard to create efficient routes to reduce our carbon footprint. You will receive your specific appointment time after our staff has organized the morning and afternoon requests to create the most environmentally friendly route

When an appointment is cancelled before 5PM the day prior to the scheduled photoshoot, no fee will be applied. If any appointment is canceled by you after 5PM the day before the scheduled photoshoot, then we reserve the right to charge a $49 cancelation fee and (if applicable) a mileage fee. If our photographer is uncomfortable entering a house for any reason (for example, if a dog, other animal or potentially unsafe condition is present) then we reserve the right to charge a $49 cancellation fee and (if applicable) a mileage fee unless the owner is present and is able to immediately correct any potentially unsafe condition.